In partnership with
In partnership with
2025 Agenda
Resident engagement in the digital era
Residents need to see clear benefits from technology — safer homes, lower costs, more responsive services — but digital transformation also raises questions of trust, fairness, and inclusion. This session will debate how to involve residents meaningfully, communicate effectively, and ensure no one is left behind.
- How much data is too much data, and where is the line between insight and intrusion?
- How can biases in resident data be identified and eliminated?
- What is the real cost of digital transformation to tenants, and how involved should they be?
- How do we balance digital and non-digital engagement methods?
- How can landlords communicate effectively across different backgrounds, needs and levels of digital literacy?
- What role should upskilling and digital confidence-building play in engagement strategies?
- How can retrofit, sensors, and data collection be framed as wellbeing benefits rather than burdens?
Still need convincing?
Don't take our word for it, our visitors speak for themselves...
“A fascinating couple of days, the debates and discussions covered a huge variety of topics with expert and knowledgeable speakers. Really enjoyed it.”
“A great return on time investment. Put next year's event dates in your diary, right now”
“Excellent event with a specific focus on working towards net zero. Well worth the trip with several new connections made and less than a week later we are already in discussions for future collaborations.”
“HOMES UK is a very good event and a must-do for all in the industry.”
“HOMES UK was a highly effective event with a great mix of attendees from almost every housing association in the country.”
“I always enjoy going to HOMES UK and catching up on the latest suppliers and thinking. It's definitely one of the highlights of the asset management year!”
“I found the talks really interesting and considering it is free for local authorities, I think it is a great learning/development opportunity to keep up to date with conversations happening in the housing sector.”
“It helped us, so I know it can help someone else”.
“It is the one place where everyone comes together. What a great way to market and showcase your products”
“People were very friendly and willing to chat. Lots of leads were generated.”
“The connections that can be made are great and deliver a world of opportunities. The topics covered in the programme are excellent.”
“This was a dynamic event with a great mix of talks, encouraging bold conversations about net zero. The stalls were great for getting a breadth of understanding about the different suppliers there are.”
“Unlock Net Zero Live was a dynamic conference with great speakers and engaging discussion. Will see you next year!”
“We had a great time. We met some amazing people and felt very welcomed by everyone.”
*HOMES UK and Unlock Net Zero Live is free to housing associations, local authorities, public sector, housebuilders, master developers, funders, architects, planners and BTR landlords, student accommodation, retirement living and extra-care providers. Fees will apply to other commercial organisations.
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