Missed appointments are more than a scheduling issue: they delay repairs, drive up costs, and erode tenant trust. With repair complaints topping the Housing Ombudsman’s caseload, this session will explore practical strategies to improve access, boost performance, and rebuild resident confidence.
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*HOMES UK and Unlock Net Zero Live is free to housing associations, local authorities, public sector, housebuilders, master developers, funders, architects, planners and BTR landlords, student accommodation, retirement living and extra-care providers. Fees will apply to other commercial organisations.
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