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2025 Agenda

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Tenant Voice and Housing Quality Stage

Consumer standards one year on

Wed 26-Nov-202512:15 - 13:00Panel
Speakers
Katie Hawthorn
Housing change and transformation manager
London Borough of Camden
Sarah Seeger
Head of consumer regulation and policy
LiveWest
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Twelve months after the introduction of enhanced consumer standards, this session examines their impact on tenants and landlords. Some providers have achieved top ratings, while others have been judged non-compliant due to failings in repairs and data management. Panellists will consider lessons learned and the importance of engaging tenants early in the inspection process.

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