As housing providers accelerate their digital transformation journeys, lessons from parallel industries can offer valuable guidance. In this keynote, Dr Nicola Millard, Principal Innovation Partner at BT, will share insights from her extensive experience in telecoms on building customer trust, balancing automation with human interaction, and using data responsibly. Drawing on her research and work with global organisations, she will explore how the housing sector can adopt smarter, more human-centred approaches to digital services.
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*HOMES UK and Unlock Net Zero Live is free to housing associations, local authorities, public sector, housebuilders, master developers, funders, architects, planners and BTR landlords, student accommodation, retirement living and extra-care providers. Fees will apply to other commercial organisations.
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