In light of the 1% a year rent cuts, this session will seek to ask: are Decent Homes standards dead? If not, how do you maintain standards of decency while delivering stringent efficiency measures? And all the while keeping tenants on-side?
With the Sector Scorecard set to become an important tool for how the industry benchmarks its efficiency and effectiveness, Mark Henderson will share early results and learning from the pilot so far.
Digital innovator Nick Atkin will discuss the role of technology in releasing savings while improving quality, particularly making the transition from reactive to pre-emptive maintenance.
Plus, Jane Porter will share lessons on how her organisation has sustained overall customer satisfaction scores of 97% - the highest of any social landlord in the UK – at the same time as realising cost efficiencies.