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2024 Agenda

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Stage Sponsored by
Mears
Quality homes and communities

What does repairs excellence look like at a time of rising expectations?

Thu 28-Nov-202411:30 - 12:15Quality homes and communities
Speakers
Pete Apps
Contributing editor
Inside Housing
Ian Gregg
Executive director of asset services
The Riverside Group
Richard Blakeway
Housing Ombudsman
Jo Hills
Assistant director of housing asset management
London Borough of Ealing
Andy Vincent
Operations director
Hexagon Housing Association
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•    Analysing the significant increase in repairs and what is driving this unprecedented demand: 
o    Why are repairs becoming more complex and expensive? 
o    Forecasting how this trend might evolve and how to act now 
•    What can we learn from housing providers who have high levels of satisfaction in repairs services from the TSMs? What are they doing differently? 
•    How to respond to rising tenant expectations and increased scrutiny from the Housing Ombudsman
•    How to manage repairs performance when third party contractors are involved
•    Identifying opportunities to drive efficiencies 
•    What is the role of collaboration and information sharing to tackle the problem? 

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