Amina Graham is the change and transformation director at L&Q. Ahead of speaking at HOMES UK, Amina provides a glimpse into their journey to becoming a data-driven organisation...
Many, if not all, of us are facing the issue of improving the quality and accessibility of our data to help us make better investment decisions and improve the quality of our services and the efficiency of our operations.
If data is the new oil, our key challenge is how can we help it flow seamlessly across our business to connect colleagues, customers, partners, buildings, assets in the moments that matter.
The good news is that we don’t have to race to do it all at once. We need to break it down, focus on what’s most important to our business and ensure our data strategy is aligned to our business strategy.
We also don’t need to do it alone, and that’s why L&Q is a key sponsor and contributor to the work HACT are facilitating, to develop common data standards and processes that are tech agnostic and can be applied across all housing associations.
Once we have our strong data foundations in place, we can adopt AI and machine learning to really drive value from our data, with confidence in accuracy and integrity. Right now, often we spend too much time questioning the validity of the data rather than what it’s telling us, and that’s the meaningful shift we want to make.
The key to success is putting people at the heart of our data transformation. Culture, people, process are as important as technology in releasing the strategic value of data.
Finally, the trick we’ve learnt is to keep it simple and most importantly to not get lost in data and technology. We keep coming back to the problem we’re trying to solve and the actionable data we need to do this. So often people get caught in the data trap and forget it’s the means to an end, not the end itself.
Amina Graham will be speaking alongside Theo Blackwell, chief digital officer at the GLA on “Unlocking the strategic value of data” at HOMES UK on 27 November at 16:00-16:45 in ExCeL, London.
Register your free* place to attend now!
*A fee applies for commercial organisations