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Date
23-Nov-17

Location
Durkan, H+H & Morgan Sindall theatre
Mears theatre

Speakers
Adam Challis
Alex Greaves
Amy Nettleton
Andy Von Bradsky
Asif Choudry
Ben Page
Brendan Kilpatrick
Clare Crawford
Councillor Paul Smith
Emma Maier
Harry Swales
Helen Reddington
Justine Elliott
Kush Rawal
Linda Moir
Mel Toomey
Rickardo Hyatt
Rory Bergin
Simon Wallace
Tim Seward
Tony Quigley

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Back to NHG Conference programme

Driving memorable customer service through people

Thu 23-Nov-2017 15:50 - 16:15
Speakers

Plenary session – driving memorable customer service through people

Linda is a Customer Service professional who started out in the airline industry and went on to lead Games Makers as part of the Olympics. She developed the powerful ‘blended team’ approach, combining professional stewards with volunteer ‘Games Makers’; consequently, the tarnished reputation of the British service industry was profusely redeemed through a three-year programme of engagement, and the Games Makers became one of the most iconic and memorable symbols of the games.

 

Speaker:

Linda Moir, Customer Service and People Management expert

aftercare customer service
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HAMMERSMITH ROAD,
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