Artificial intelligence, robotics, drones, AR, VR, the Internet of Things… technologies once considered the realm of science fiction are now becoming mainstream for many sectors. This session considers their potential application and the anticipated benefits for the social housing sector.
Charlotte Semp of Notting Hill Housing Trust will discuss the results from a pilot of IoT sensors and how it is shaping their repairs and maintenance planning processes.
David Done of RHP will explore the role of digital systems in delivering a better experience for customers but at lower cost for landlords. In doing so he will consider the implications for customer relationships and whether the sector should be ‘digital by choice’ or ‘digital by default’.