There is a renewed focus on how landlords listen to and engage with residents, and a fresh impetus to develop robust ways in which residents can be involved to shape the services they receive. Both the government’s green paper on social housing, and recommendations from the Hackitt independent inquiry emphasised the importance of empowering residents and ensuring that their voices are heard.
ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
Wednesday 27 November
09:00 – 17:30
Thursday 28 November
09:00 – 16:00