What do customers want from customer experience? We have been asking them since 2010 and this session will present the findings of our research which spans 12 countries and 6000 customers.
Download Nicola Millard’s presentation
ExCeL LondonOne Western GatewayRoyal Victoria DockLondonE16 1XL
Wednesday 25 November 09:00 – 17:30
Thursday 26 November09:00 – 16:00