Delivering customer experience in repairs and maintenance; an art or a science?

From strategic objectives to operational KPIs, it takes a lot to deliver the best repairs service. What’s the key to getting it right and how do we drive up the levels of service we provide to our customers at a price we can afford? Bringing a range of different perspectives, our panel will share their ideas and insight in the crucial debate.

Presentation - Richard Medley

Presentation - Hannah Marsh

Presentation - Nik Turner