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Insight theatre

Delivering customer experience in repairs and maintenance; an art or a science?

Thu 28-Nov-201909:45 - 10:30
Insight theatre
Speakers
Richard Medley
Founder & Director
Housing Dynamics
Nik Turner
believe housing
Hannah Marsh
Co-founder
HomeViews
Theatre sponsored byAico Orchard Kier Sponsor
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From strategic objectives to operational KPIs, it takes a lot to deliver the best repairs service. What’s the key to getting it right and how do we drive up the levels of service we provide to our customers at a price we can afford? Bringing a range of different perspectives, our panel will share their ideas and insight in the crucial debate.

 

Presentation - Richard Medley

Presentation - Hannah Marsh

Presentation - Nik Turner

Asset managementLand and planning

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